We want your shopping experience at Novinsazan SaLamat to be the absolute best! We hope you love each item you receive, but if not, we are here to make your return process as smooth and easy as possible. Please see our simple return policy below. If you have any questions, please call us at +1 888-305-7914. Hours are M-TH 9:00AM-3:00PM MST, Friday 9:00AM-12:00PM MST or email us at [email protected].

If you received a damaged or defective item, please contact us directly via live chat or by emailing [email protected], and include pictures! Please do not file for a return using the button below as we do not ask for defective items to be sent back to us.

How Do I Return?

  • Returns must be filed within 30 days of receiving your order.
  • Begin a return by pressing the “Create Return” button above.
  • Follow the on-screen instructions and select the items you want to return
  • You will get a confirmation email with instructions on how to return your item(s) depending on the return method you chose.
  • Returned items must be complete, in original condition, be unworn, and be placed into the original packing.
  • Return shipping address: Sparkle In Pink 930 W 14600 S, Suite 100, Bluffdale, UT 84065 
  • Sparkle In Pink reserves the right to deny a refund if returned items are incomplete or is not received within a reasonable time frame after filing your return.

How Much Do Returns Cost?

  • Returns are free if you choose store credit or use the return shopping option.
  • We charge a flat $6.99 per return if you desire a refund to your original form of payment. This covers the processing and return shipping cost.
  • The return fee will be deducted from the total refund amount.
  • Original shipping charges are non-refundable
  • Items that are returned not following the instructions listed may be subject to a 20% restocking fee.
  • Refunds are issued back to the original method of payment or with a store credit in form of a gift card.

Refund Methods

  • When filing a return, we offer the choice of a refund to your original form of payment, or store credit via a gift card.
  • You will be offered a $5 bonus and no return fee for choosing a refund via gift card.
  • Original shipping cost is non-refundable.
  • Holiday items purchased within 10 days of a holiday or after the holiday will be offered store credit only.
  • We do not offer exchanges (unless your item arrives damaged).  You will be asked to place a new order with the correct items and you may return the items that were incorrect for a

Holiday Items

  • Holiday items may be returned the same as any other product.
  • If you purchase a holiday item within 10 days of the holiday, or after the holiday, store credit ONLY will be issued.  Refunds will not be available.

Lost, Stolen and Damaged Items During Return Shipping

  • Novinsazan SaLamat is not responsible for lost, stolen or damaged items during the return transit. We highly recommend using one of our return shipping labels in order for us both to track the order.